Terms of business for B2B clients — travel agencies, corporate clients and subagencies.
These General Terms and Conditions ("Terms") apply to all contracts between KRIS Reisen ("KRIS") and business clients — in particular travel agencies, subagencies and corporate clients — concerning ticket and hotel consolidation, corporate travel services and other travel-related services. Conflicting terms of the client shall not become part of the contract unless KRIS has agreed to their application in writing.
KRIS arranges, on behalf of the client, transport and accommodation services provided by third parties — in particular airline tickets via the Global Distribution Systems (GDS) Amadeus, Travelport and Sabre — as well as hotel bookings, ground services and ancillary travel services. KRIS acts as agent and/or as consolidator under its own IATA/BSP accreditation. The respective service is provided by the service provider (airline, hotel, etc.) under its own conditions.
The contract is concluded upon KRIS's written or electronic confirmation of the booking. The confirmation contains all material service data as well as the price owed including taxes and fees.
The fares and service fees confirmed by KRIS at the time of booking apply. Settlement for IATA tickets is generally carried out via the BSP (Bank Settlement Plan) Germany. Other services are invoiced in accordance with the agreed payment terms. In the event of default in payment, KRIS is entitled to suspend the provision of services and to charge default interest and reminder costs.
The client shall ensure that:
Cancellations and rebookings are subject to the fare conditions of the respective service provider. KRIS charges a separate service fee for processing in accordance with the price list valid at the time of cancellation. Non-refundable fares will not be reimbursed.
KRIS is liable for the proper arrangement of the services booked by the client. The respective service provider is liable for the provision of the service itself (transport, accommodation, etc.) according to its own conditions and statutory provisions. KRIS shall not be liable for damages attributable to force majeure, official measures, strikes, natural disasters, pandemics or unforeseeable disruptions caused by third parties. In all other respects, KRIS's liability is limited to wilful intent and gross negligence; the maximum liability amount corresponds to the value of the order in question.
The processing of personal data is carried out in accordance with our Privacy Policy.
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from this contractual relationship with merchants, legal entities under public law or special funds under public law is Fürth, Bavaria, Germany.
Should individual provisions of these Terms be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision the effects of which come closest to the economic objective pursued by the parties with the invalid provision.